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Taxi Pelicanul – Reinventat. Redefinit. Responsabil.
A new beginning for taxi services in Bucharest and Ilfov
managed by the Taxi Drivers Association
NON STOP dispatch 021.9665
At Taxi Pelicanul, we want to provide safe, fair and high-quality services for all our customers.
Your opinion matters!
If you have had an unpleasant experience or have noticed a violation by a driver affiliated with our dispatch center, we encourage you to send us your report.
What you can complain about:
Inappropriate behavior or lack of politeness
Refusal to take a ride without a valid reason
Incorrect or abusive rate
Lack of hygiene or smoking in the car
Frequent cancellations without explanation
Traffic violations or other unprofessional behavior
How can you make a complaint:
You can submit your complaint through any of the following methods:
Contact form below
Email: reclamatii@ast.org.ro
Phone: 0771.278.278 (daily between 09:00 and 17:00)
Or directly at our headquarters at 12 Hristo Botev Blvd. Bucharest
For a speedy resolution, please provide the following details:
Race date and time
Car registration number or driver's name (if known)
Description of the situation encountered
Your contact details (optional, if you wish to be informed about the resolution)
What happens after you file a complaint?
All complaints are analyzed seriously and impartially.
Depending on the severity of the offense, we take disciplinary measures, ranging from warnings to excluding the driver from the dispatch center.
🛡️ Your privacy is important to us
All complaints are handled with discretion and professionalism.
Thank you for helping us maintain a high standard of taxi services in Bucharest and Ilfov!
If your complaint is not resolved amicably, you have the right to contact the National Authority for Consumer Protection (ANPC).
For additional information and to file complaints, access the official ANPC website.
Our address
Hristo Botev Blvd. No. 12
Program
Monday-Friday 09:00 - 17:00
*9665
+40771.278.278
office@ast-taxipelicanul.ro
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